JSTOR Support

@JSTORSupport

Support. Twitter: hours vary. Phone and email: M-F, 8:30 am - 5:00 pm GMT-4. If you have a question, we’ll get you an answer.

Joined January 2012

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  1. Pinned Tweet
    4 Dec 2019

    Text (734)-887-7001 if you need to open a support ticket!

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  2. Aug 26

    Don't forget to join us tomorrow at 3pm EST for the Remote Teaching and Learning with Webinar!

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  3. Aug 24

    Join us on August 27th at 3pm EST for a webinar discussing ways to support remote research and teaching with our tools:

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  4. Aug 21

    Need help refining your search results? Learn about Boolean operators and how they can help you!

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  5. Aug 19

    Want to double-check that you're logged in? Learn how to verify that here:

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  6. Aug 17

    Need some helpful tips for using ? Check out our Support site - we have you covered!

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  7. Aug 14

    Are you gathering resources for your research? Read about how utilizing your Workspace can help you:

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  8. Aug 13

    Managing remote access methods can get tricky, but we’re here to help! Here are some common troubleshooting tips for you:

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  9. Aug 12

    Are you a new librarian for a participating institution? Read here how to get started with a JSTOR admin account:

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  10. Aug 10

    Need to get some reasearch done? has expanded its free read-online access to 100 articles per month through December 31, 2020.

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  11. Aug 7

    Read through this list of resources to help you get or establish access to during COVID-19:

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  12. Aug 5

    Not sure how to log in with your institution off-campus? Check out this link for helpful info on remote access during COVID-19:

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  13. Aug 3

    Don't forget to join us tomorrow at 1pm EST for the Access for your Institution Webinar!

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  14. Jul 31

    Join us on August 4th at 1pm EST for a webinar discussing updates on remote access methods for participants.

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  15. Apr 17

    ITHAKA Support is hiring! Help our users discover a variety of sources for their research. For more information about the role:

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  16. Mar 18

    Soon! We will be providing free access to a selection of journals on :

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  17. Mar 18

    We are expanding access to collections for participating institutions. For more information on our efforts:

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  18. Mar 17

    If you need help getting access to because your institution has switched to remote access only, we have a handy guide to get you started with the transition:

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  19. Mar 17

    Remember that Support hours are M-F, 8:30 am - 5:00 pm EST if you need help with remote access to during the coronavirus-related school closings. Chat us from the log in page or send us an email, we'll be happy to help.

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  20. Feb 27

    The previous issues we were having with downloads and slow loading times on seem to be resolved. We're closely monitoring the situation, and will post here if the issues come back.

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  21. Feb 27

    We're having some issues on at the moment. You may be unable to download documents, or you may see slow loading times on the site. We'll post back here with updates as we have them.

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