FAQ

Unity currently has different plans, subject to the Unity Terms of Service.

• Unity Personal
• Unity Pro
• Unity Enterprise

For further information, see the Knowledge Base article: What Unity Editor license should I use/purchase?

A Unity Runtime Fee may apply to Unity Pro and Enterprise subscription plans. Get more details here.

You can find a full list of Unity's license subscriptions and payment plans on the Unity store and in this Knowledge Base article: What Unity Editor license should I use/purchase?

Yes. You fully own the content you create with Unity, even if you cancel your subscription.

Students enrolled in an accredited educational institution and of legal age to consent to the collection and processing of their personal information (e.g., age 13 in the US, 16 in the EU) are eligible for the Unity Student plan. If you are an educator or academic institution interested in using Unity at school, sign up for the Unity Education Grant License or the Unity Educator plan.

For more information, see this Knowledge Base article: How do I access the Unity Student plan?

The following payment methods are available:

Credit card
PayPal
Alipay
UnionPay
BoaCompra (restrictions apply)

To pay by invoice, please get in touch with a Unity Sales representative.

For more information, please see this Knowledge Base article: How do I purchase a Unity license?

The date you sign up for your subscription is the same date your payment is due each month. For example, if you begin your subscription on the 15th of the month, you’ll be charged for subsequent months on the 15th.

Since it's not possible to purchase multiple subscriptions on the same Organization, it's also not possible to combine different payment plans. For example, you cannot have a 12-month prepaid subscription & a pay monthly subscription on the same Organization.

For more information, please see this Knowledge Base article: Can I switch my subscription payment plan?

Unity collects consumption tax on subscriptions where it is required by law. Please get in touch with your local tax authority for details in your country of residence.

VAT and tax numbers are given by local tax authorities and allow you to avoid paying consumption taxes from purchases made on any Unity store page if you are exempt from doing so.

For information about adding your tax number to your account, see the Knowledge Base article: How do I add my tax number?

You can find the full release notes for the most recent Unity release on the What's New page.

You can find release notes for all previous Unity versions using the drop-down menu on the right side of the same page.

The Unity Platform Roadmap can be found on the website here. The Roadmap is broken down into different sections to give a more granular view of what's happening where and when. In addition to the Roadmap, each section allows users to submit their own ideas and feedback!

For more information, please see the Knowledge Base article: How do I submit feedback about Unity?

Yes, you are free to create content with Unity Personal and combine it with content created in Educational versions of Unity.

Please see the following Knowledge Base article for more information: Can I combine content from my school with my home Personal Edition?

Yes, you are free to license content from a third party for use in developing your game, irrespective of which version of Unity that content was created in.

For more information, please see the Knowledge Base articles:
Can I use 3rd party content made in a different subscription tier to develop my game?
Can I use assets from the Asset Store in my commercial game?

Assets in our tutorial and example projects are well known, and therefore we recommend you don’t use them in commercial games and content. They are meant to be used in non-commercial content for educational purposes only.

For more detailed information about asset licensing, please see the Knowledge Base article: Can I use assets from the Asset Store in my commercial game?

Troubleshoot common problems

Browse the Knowledge Base or Forums to find answers on your own.

Submit a request

Fill out a Customer Support ticket to speak to someone who can assist.

Learn about our Support & Services

Visit Support & Services to find the right kind of help for you and your projects.

Check out our learning resources to develop your skills and career, from self-paced online courses to expert-led workshops.

One seat of Unity Pro or Enterprise can be activated on up to two machines at a time.

Please see the following Knowledge Base article for more information: I would like to have more than two activations on my license. What can I do?

You can have as many versions of the Unity Editor installed and activated on your machine as you need with the help of the Unity Hub.

To find out more about the Unity Hub, see the Knowledge Base article: What is the Unity Hub?

For the full steps on returning your activations, see the Knowledge Base article: How do I return the activations on my Pro/Enterprise license?

Serial numbers, also known as license keys, let the Unity Editor know what level of access to give each user. This is why it is required as part of the activation process. Personal Edition users do not need a serial number to activate – they have a different option to select during the activation process. For Pro and Enterprise users, you can find your license key via your ID account by clicking My Seats to the left of the screen in your account settings.

Please see the following Knowledge Base article for more information: How do I find my license serial number?

The fastest way to activate your license is online. Please see the following Knowledge Base article for guidance on activating your license: How do I activate my license?

In order to develop to locked platforms such as Xbox, PlayStation, and Switch, you need to apply for developer status with each console's manufacturer and have a current Unity Pro or Enterprise subscription (Xbox and PlayStation only).

For full details, see the Knowledge Base articles below:
How do I develop to Xbox platforms?
How do I develop to PlayStation® platforms?
What platforms are supported by Unity?

All Unity subscriptions include access to our powerful, real-time 3D Engine alongside various services to help manage, operate, and monetize your projects.

For the full details on what's included with each subscription, take a look at the Compare Plans table on the Unity webstore.

The Unity Splash Screen is uniform across all platforms. It displays promptly while the first Scene loads asynchronously in the background. This is different from your own introductory screens or animations, which can take time to appear due to Unity having to load the entire engine and first Scene before displaying them.

The Unity Editor allows you to configure a Splash Screen for your project. The level to which you can customize the Unity Splash Screen depends on your Unity subscription. Depending on whether you have Unity Personal or Unity Pro, you can disable the Unity Splash Screen entirely, disable the Unity logo, and add your own logos, among other options.

For more information about configuring the Splash Screen, see our Documentation page.

Unity supports the following currencies: USD, EUR, JPY, KRW, CNY, and BRL (restrictions apply).

Our primary payment gateway is WorldPay, which covers most markets.

For more information, please see the Knowledge Base article: What currency are subscriptions paid in?

To access your new subscription, you will need to assign yourself a seat to receive a serial key and activate your license. If you purchased the subscription on behalf of an organization, you need to assign each user a seat before they can activate their license.

Please see the following Knowledge Base article for a step-by-step guide: How do I assign a seat to a user?

The most common cause for this error is the license key running out of activations. If you have recently updated your OS or changed any hardware, this can alter the hardware ID to which the Unity License File (.ULF) is attached, effectively making the current .ULF redundant.

Another cause for the error 'Your serial number is not valid' is a connection issue between your machine and the Unity license servers.

For more information, please see the Knowledge base article: I am seeing the error 'Your serial number is not valid’ when attempting to activate through the Unity Hub. What does this mean?

We always recommend that users back up any of their projects before upgrading them to a new version of Unity.

For more information, see the documentation Upgrade Guides.

Yes, you can use your Unity license offline by manually activating. However, some services such as the Package Manager and Collaborate are not available offline.

For more information, please see the Knowledge base article: How do I activate my license?

Unity licenses are associated with the Organization on which a subscription was purchased. This means that if a user leaves an Organization, the license seat can be revoked, then re-assigned to another user within the same Organization by a Manager or Owner.

Please note that subscriptions cannot be transferred from one Organization to another.

For more information, please take a look at the following Knowledge Base articles:
What is a 'Seat'?
How can I revoke a seat in my Organization?
How do I assign a seat to a user?

Software subscriptions are not cancellable during your commitment period and are non-refundable. This means that once you commit to a subscription for a certain period of time, you are obligated to pay all payments owing for that period. Even if you stop making payments and your license is shut down, you are still obligated to pay the outstanding payment(s) for your subscription period. Please see the Unity Terms of Service, which include additional terms for the Unity Software, for more details.

Yes, you can upgrade your subscription to an available higher tier via your Unity ID. You will begin a new commitment term when you upgrade, and any prepaid amount remaining from the original term will be credited towards your upgrade payment.

For more information, please see the Knowledge Base article: How do I upgrade my subscription tier?

During your commitment period, it is not possible to downgrade your subscription to a lower tier. You can upgrade your subscription to a higher tier whilst in your commitment period. However, you cannot reduce the number of seats if you upgrade.

Please see the following Knowledge Base article for more information: How do I upgrade my subscription Tier?

If you are the Owner of a Unity Organization with a Unity subscription associated, you can add seats to your subscription via your Unity ID. For further information, please see the Knowledge Base article: How do I increase the number of seats on my subscription plan?

It is not possible to reduce the number of seats on a subscription that is still within its initial 12-month commitment period. For further information on this, please see the article: How do I reduce the number of seats on my subscription plan?

Yes, your subscription will automatically renew with the same commitment term and payment frequency as your original subscription, unless you change your renewal settings or plan option in your Unity ID before your next scheduled renewal date.

For further details, please see the Knowledge Base article: Will my Unity subscription renew automatically when I have finished my 12-month contract?

A Unity ID is your user account with Unity. Once you have created your account, you can download and start using Unity and the Asset Store.

Visit id.unity.com to create your own Unity ID!

When you create a Unity ID, the system automatically creates a default Organization under your account. Organizations are a way of organizing your projects and licenses through our website. Subscription and Asset Store purchases are associated with your Organization.

For more information, please see the Knowledge Base article: What is an Organization?

Organizations are a way of organizing your projects, subscriptions and assets through the Unity website. Anyone associated with an Organization has access to that Organization's licenses, projects and financial information, based on their Organization role.

For more information, please see the Knowledge Base article: What is an Organization?

In an Organization, you have different administrative rights depending on whether you are an Owner, Manager, or User. Different roles give access to certain levels of administrative rights within an Organization.

For more information, please see the article: What can Owners, Managers, and Users do in an Organization?

Groups are a tool to help larger organizations better manage their teams. An Owner or Manager of an Organization can take members from their Organization, put them in a group, and add that group to a Unity project, thereby giving members in that group access.

For more information, please see the article: What is the purpose of the 'Groups' tool in Organizations?

A project lives inside a Unity Organization. Unity projects have access to Unity services in that Organization and can be shared and managed with others through Unity. Anyone who is a part of that Organization has access to that project.

However, you can also invite people from outside the Organization into a specific project through the editor. They will have access to everything in that project, but they won't have any access to anything else in the same Organization.

For more information, please see the articles:
Where are my Unity projects and who has access to them?
Adding team members to your Unity project

Anyone with a Unity ID can be associated with a project. For more information, see the manual page: Adding team members to your Unity project

Unity provides features to allow users associated with a Unity project to create faster and communicate better with each other. Users associated with a Unity project can also use the Unity services associated with the Unity project’s Organization.

For more information, please see the following articles:
Adding team members to your Unity project
With whom can I use Collaborate?
Unity Collaborate

An Organization has users and projects. Any user that is a member of an Organization will also have access to the projects associated.

For more information, see the Unity manual: Adding team members to your Unity project

Owners of an Organization can revoke Unity seats at any time. This may be required if the Owner wishes to transfer the seat to a new user within the Organization.

Once a seat has been revoked, the user will be notified via email. If your seat has been revoked and you believe this to be a mistake, please contact the Organization's Owner directly.

For more information, please see the Knowledge Base article: How can I revoke a seat in my Organization?

A user can be associated with multiple Organizations if they wish. See the following Knowledge Base articles for more information regarding Unity Organizations:
What can Owners, Managers, and Users do in an Organization?
How do I create a new Organization?

Payment methods refer to things you use to pay for your Unity subscriptions and Asset Store purchases, for example, a credit card.

A Payout Profile is for users who receive earnings from Services such as:

• The Asset Store (publishers)
• Unity Ads
• Unity Live Help

For more information, please see the following Knowledge Base articles:
How do I set up my Asset Store payout profile?
How do I complete my payout profile? (LiveHelp)
How do I receive payment for my Ads revenue?

There is no limit to how many Organizations you can create via your Unity ID. For more information, please see the Knowledge Base article: How do I create a new Organization?

As an Owner or Manager of an Organization, you can invite new members to your Organization via your Unity ID. For the full steps, please see the Knowledge Base article: How do I invite a new member to my Organization?

You can add team members to your project through the Unity Editor or from the Services dashboard. For more information, please see the following documentation: Adding team members to your Unity project

When you subscribe to Unity, you purchase a seat or access rights for each person in your Organization using Unity. For example, if you have 10 users on your team, you need a Unity Pro subscription with 10 seats, with each seat costing $150/month. For more information, please see the article What is a 'Seat'?

All seats can be distributed to members of an Organization by either the Owner or the Manager of that Organization. For more information, please see the article: How do I assign a seat to a user?

You can manage the seats in your subscription by going to Organization > Subscription > Seats. Under the Seat Management tab, you can see how many seats are assigned and left to be assigned. You can also revoke seats and re-assign them to new users.

Please see the following articles for more information:
How can I revoke a seat in my Organization?
How do I assign a seat to a user?

To assign a seat to a freelancer/contractor, the Owner or Manager of the Organization will first need to invite the freelancer/contractor to become a member of the Organization with the subscription attached.

Please see the following articles for more information:
How do I invite a new member to my Organization?
How do I assign a seat to a user?

A user can be a member of multiple Organizations and can thus be assigned a subscription seat from multiple Organizations. As a user, you can also bring a subscription seat with you when collaborating on another Organization's project. Please note, you cannot be assigned seats from multiple subscription tiers. For example, you cannot be assigned a Unity Pro seat in one Organization and a Unity Enterprise seat in another.

Please see our Terms of Service for more information, and the following Knowledge Base article: I would like to have more than two activations on my license. What can I do?

Viafoura is a company that provides an easy-to-use comments feature for online communities. Comments on Unity blogs are powered by Viafoura Conversations, which has helped us avoid spam comments and provide additional commenting features to our users.

We are enhancing the user experience on our blog by enabling users like you to have real conversations. Signing in with the Unity ID login helps reduce unwanted conversations and spam content in the comments.

Legacy comments are comments imported from the old version of the blog to the current version.

For more information, please see the article: What are legacy comments?

Most comments are posted under the publisher’s full name. Anonymous comments appear in cases where comments are not linked to any account. If your name is included with your account details, it will show in the body of the comment.

With the new commenting system, Viafoura, your user profile page only shows a list of new comments made on the new version of the blog. Even if you commented on the old version of the blog using a particular email address and then use the same email address to create a Unity ID account and comment on the new version of the blog, your comments from both systems will not be consolidated into a single list.

For more information, please see the article: Does Unity consolidate the new and old comments on the blog?

When you delete your account with Unity, you are deleting your entire Unity identity and all of the data we use to provide all of our services to you.

Once you delete your account, we cannot provide you with any of our products or services. This process is also permanent and non-reversible.

For the full guide on how to request an account deletion, please see the Knowledge Base article: How do I permanently delete my Unity account?

You can edit your name, username, email address, and password via your Unity ID.

For more information and full instructions, please see the following Knowledge Base articles:
How do I change the email address attached to my Unity account?
How do I change my username?
How can I reset my Password?

You can modify or change your username yourself via your Unity ID, providing that username is not already in use.

For more information, please see the Knowledge Base article: How do I change my username?

You can change the email address for your account via id.unity.com, as long as the email address is not already associated with another Unity ID.

For more information, please see the Knowledge Base article: How do I change the email address attached to my Unity account?

Maru and Leonhard are our current community managers for the Forums and Answers pages. As moderators on the Forums, we have Eric5h5, hippocoder, Tenebrous, Thomas Pasieka, ZombieGorilla. Several Unity staff members also frequent the forums, and they can be identified by their official "Unity Technologies" banner.

For more information, please see the Knowledge Base article: Who are the Administrators/Moderators?

Unity staff have a black “Unity Technologies” banner. Moderators have a blue “Moderator” badge.

For more information, please see the Knowledge Base article: Who are the Administrators/Moderators?

Before you post on a certain board, it is best to refer to the Unity Community Code of Conduct, where the restrictions are outlined before posting. This may explain why your post has not appeared after submission.

If your post is being recorded as spam or you are having trouble posting in the forums, please contact Customer Service with the contents of your post, so they can investigate this further.

For more information, see the Knowledge Base article: I can't post on the Forums!

If your post is being marked as spam or you are having trouble posting in the forums, please get in touch with Customer Service with the content of your post, so that they can investigate further.

See the Knowledge Base article for more information about posting on the Unity Forums: I can't post on the forums!

Moderators will usually only issue a ban when a user has violated the rules several times and has previously been warned.

For more information, see the Knowledge Base article: Why has my Forums account been banned?

To discuss an action taken, you can reach out to one of the Community Managers. If your account has been banned and you are not sure why, please get in touch with Customer Service who can review your case.

We do not have a process in place in which Forum users can apply to become a moderator. Our community managers will approach those users who are exceedingly helpful and have a great online presence to become moderators if positions are available.

If the forums are under maintenance, check the Unity Twitter account for updates. If the forums appear broken, i.e., a cosmetic issue, you can create a forum post in Discussion or contact one of our Community Managers Maru and Leonhard.

You can create a thread in Discussion. We're always up for hearing your suggestions.